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Various positions - 4.5 years
Store manager and team leader for assistants and temporary staff in the store
Product fulfillment for the website
Administration and processing of online orders
Infoline
// ERP Pohoda, Money S5, Freelo
Project Leader - 3y
ReDesign of the Kosmas.cz webpage
Complete project management from concept to implementation of the new website.
Collaboration with PortaDesign, LinkSoft, UX Focus
// ERP Pohoda, TeamTrack
General Electric -
General Electric -
GE Money Bank CZ GE Capital Bank CZ
GE Money Bank CZ GE Capital Bank CZ
Project Manager - 2,5y
Key achievements and responsibilities:
- led projects for operations departments (PMI)
- optimization of processes (LEAN)
- managing Intranet content
- leading and managing e-Newpapers publishers
- leading team and developing leisure time activities (almost 600 staffs)
// Opportunity Study; Feasibility Study; SWOT; LEAN; PMI
// Intranet Content; Publish eNewspaper
// Leisure time activities GE Elfun Operations
Analyst, Technical Manager - 4,5y
Key achievements and responsibilities:
- responsible for management of telemarketing outbound campaigns - cross-selling and up-selling of financial products
- upgraded and integraded CRC with autodialer
- managed and led autodialer team
- training of new bankers
- managed and led development team
- selection and led of technical subordinates
- led and successfully delivered project of new Front-End (UFO for TeleSales)
- design and development department´s features
- reporting
- participation on strategic projects in GE Money
// CRC; CRM; CMT; ATD; MIS; DW; SQL; VBA;
// Campaign Manager; Marketing Research
// SixSigma; GreenBelt; LEAN; CBA; FMEA; Management;
// Publications; Manuals; Instructor; Coaching; Supervisor
// Products; Reporting; Designer; Development; UAT; Testing
Technical Support - 2y
Key achievements and responsibilities:
- responsible for technical part of TeleSales department
- led and successfully delivered project of new Front-End (CRC for TeleSales)
- answerable for integration to marketing applications
- mastered essential knowledge of qualitative methodology Six Sigma - development and optimization
of processes (DMAIC)
// CRC; ATD; CRM; MIS; DW; DBS; DELPHI;
// ADC; DirectMarketing; Marketing; Products; Instructor
HighVoltage Electrician - 4y
- Wiring
- Underground collector´s voltage (e.g. Prague Airport, Housing estate)
- High Voltage transformers (e.g. Ingolstadt pipeline)
- Robotic system for NDC and Kone in Prague´s Hospital
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